SHIPPING

• FLAT RATE SHIPPING AUSTRALIA-WIDE

• FREE delivery on orders over $100 (Standard Delivery)
• $10 - Standard Shipping - to Australian Postcodes
• $25 - Express Shipping - to Australian Postcodes
• International Orders Please Note: contact products@yaye.com.au to find out about International shipping rates.

30 Day Returns and Exchanges

For a refund or exchange the product returned must be in a new, unused and resalable condition

FAQ’s

How do you say Yaye?

Yaye (pronounced Yah-Yah) is the Arrernte word for Big Sister.

Are you an Indigenous business?

Yes, Yaye is a 100% Indigenous owned and operated business.

Where are you located?

We are located in Garramilla (Larrakia language for Darwin) Northern Territory, Australia.

Have you been given permission to use these First Nations words, names and Ingredients?

Yes. At all stages of development our products have been shown to Arrernte Elders for feedback. As my husband Anthony and our children are Arrernte we are allowed to use Arrernte words in our business. As we expand we will be incorporating Warumungu language and bush medicine extracts into our range. This is my grandmother’s language.

How do you say the names of the Bush Medicines used in your products?

As a First Nations Business, we value language and culture extremely highly. 

Because of this you will find a recording of the correct pronunciation of the bush medicine names in our website here.

How do you give back to Indigenous Communities?

We believe in strengthening Indigenous language, culture and education. We encourage customers to donate to Yipirinya School, a two-way bilingual school located in Alice Springs. 

How are your bush medicines sourced?

Our Bush Medicine extracts are ethically sourced through a process called cellular extraction.

Our providers use eco-conscious manufacturing practices sourcing the highest quality raw materials from Organic Growers and Wild Harvesters in collaboration with Indigenous Enterprises. 

Do you ship overseas?

Yes. Please contact us here for overseas shipping rates.

How can I order as a corporate buyer, distributor or stockist?

Please contact us here for further information.

What packaging do you use?

We use PET plastic bottles and jars. All our ingredients are biodegradable.

What is the shelf-life of your products?

12 months from time of opening.

Does Yaye Wholesale?

Yes, please email here or call to discuss.

Are you planning on expanding your range?

Yes! We love hearing our customer’s feedback and we are always looking for ways to improve our products. Please feel free to contact us here if you have a suggestion.