14-Day Money-Back Guarantee

All Yaye products are covered by our 14-day money-back guarantee, including opened or used products.

If you don’t love your products, contact us at melissa@yaye.com.au within 14 days of receiving your order for a full refund.

You can keep the products; there’s no need to return them.

Nothing in our 14-day money-back guarantee limits any rights or remedies available to you under the Australian Consumer Law.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your product is defective, damaged or you receive the wrong item. We’ll work with you to make it right.

Exchanges

If you would prefer an exchange, contact us at melissa@yaye.com.au within 14 days of delivery.

Once we receive the returned product, we’ll send the replacement product, subject to availability.

Refunds

Once your refund is approved, we’ll issue it to your original payment method. Products covered by the 14-day money-back guarantee do not need to be returned.

Please allow time for your bank or credit card provider to process and post the refund.

Contact Us

For any questions about returns, exchanges or refunds, please contact us at melissa@yaye.com.au.